At TWA IT SOLUTIONS PRIVATE LIMITED, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully happy with your order, we’re here to help.
1. Returns
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You can request a return within 7 days of receiving your order.
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The item must be unused, in its original packaging, and in the same condition as received.
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To initiate a return, please contact us at twasolutionspvtltd589@gmail.com with your order details.
2. Refunds
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Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within 7–10 business days.
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Shipping charges (if applicable) are non-refundable.
3. Exchanges
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We only replace items that are defective or damaged.
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To exchange a product, email us with proof of damage or defect within 48 hours of delivery.
4. Non-Returnable Items
Certain items are not eligible for return, including:
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Software or digital products.
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Products damaged due to misuse or mishandling.
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Items sold under clearance or final sale.
5. Contact for Returns
📧 twasolutionspvtltd589@gmail.com
📞 +91 87965 32148
🏢 12-2-338/1, Murad Nagar, Asifnagar, Hyderabad, Telangana – 500028